Get the best carpet cleaning prices in Hackney, E5 by just hiring our professional cleaners.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning Hackney to residential and commercial customers within its service area. By making a booking, using our services, or allowing our cleaners access to your premises, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company, or organisation requesting and receiving services from Carpet Cleaning Hackney.
Company means Carpet Cleaning Hackney, the provider of carpet and related cleaning services.
Services means any carpet, upholstery, rug, mattress, curtain, or related cleaning or stain treatment services supplied by the Company.
Premises means the address or property where the Services are to be carried out.
Cleaner means an employee, contractor, or representative engaged by the Company to perform the Services.
Agreement means the contract between the Client and the Company for the provision of Services, consisting of these Terms and Conditions and any written or verbal confirmation of the booking.
2.1 The Company provides professional carpet and related cleaning services within its designated service area, primarily covering Hackney and nearby districts.
2.2 The specific Services to be provided will be agreed at the time of booking, including the areas or items to be cleaned, any additional treatments requested, and any known issues such as heavy soiling, stains, or pet odours.
2.3 The Company reserves the right to decline work that, in its professional opinion, poses a health and safety risk, is not suitable for the methods or equipment available, or falls outside its usual scope of operations.
3.1 Bookings may be made by the Client through the Company’s accepted communication channels, which may include online forms or written correspondence. The Company will confirm acceptance of a booking and provide an estimated date, time window, and price based on the information supplied by the Client.
3.2 All bookings are subject to availability. The Company will use reasonable efforts to accommodate the Client’s preferred dates and times but does not guarantee availability until a booking is confirmed.
3.3 The Client is responsible for providing accurate and complete information about the Premises, access, parking conditions, type and number of items or rooms to be cleaned, and any special requirements. If on arrival the information provided is found to be inaccurate or incomplete, the Company may amend the quoted price, adjust the scope of work, or decline to carry out the Services.
3.4 Any estimated duration for the Services is indicative only and may vary depending on the actual condition of the carpets and other items, the size of the Premises, and any unforeseen circumstances.
4.1 The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time, including any necessary door codes, keys, or instructions.
4.2 The Client is responsible for providing suitable parking arrangements and covering any associated charges or permits needed near the Premises.
4.3 The Client shall remove or secure fragile items, valuables, small furniture, and personal belongings from areas to be cleaned prior to the arrival of the Cleaner. The Company accepts no responsibility for any loss or damage to items not removed or secured by the Client.
4.4 The Client must inform the Company in advance of any pre-existing damage, wear, stains, shrinkage, colour fading, or defects to carpets, flooring, fabrics, or furnishings at the Premises.
4.5 Children and pets must be supervised by the Client and kept away from the work area and equipment for the duration of the visit and any recommended drying period.
5.1 Prices for the Services are based on the information provided by the Client and the Company’s current rate structure. Quotations may be given as fixed prices per room or item, or as an overall estimate, depending on the nature of the work.
5.2 Any quotation provided by the Company is valid for a limited period as indicated at the time of issue or, if not stated, for 30 days from the date of the quotation.
5.3 The Company reserves the right to revise the quoted price if the information provided by the Client is inaccurate, incomplete, or if the condition of the carpets or items requires additional time, treatments, or materials. Any revisions will be discussed with the Client before work proceeds where reasonably possible.
5.4 All prices are stated in pounds sterling and may be subject to applicable taxes, which will be confirmed at the time of booking where relevant.
6.1 Payment terms will be confirmed at the time of booking. The Company generally requires payment on completion of the Services unless otherwise agreed in writing.
6.2 The Company may accept various payment methods, which may include card payments, bank transfers, or other non-cash methods as specified by the Company from time to time.
6.3 For commercial Clients or larger projects, the Company may require a deposit or partial prepayment, which will be deducted from the final invoice.
6.4 Invoices must be paid in full by the due date stated. If payment is not received on time, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend further Services until all outstanding sums are settled.
6.5 The Client is responsible for all bank or payment provider charges associated with making payment to the Company.
7.1 The Client may cancel or reschedule a booking by providing reasonable advance notice. The Company’s standard minimum notice period is 24 hours before the scheduled start time, unless otherwise stated.
7.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to a percentage of the quoted price or a fixed call-out fee, to cover administrative costs and loss of booked time.
7.3 If the Cleaner attends the Premises at the agreed time but is unable to gain access, or the Client is not present where their presence is required, this may be treated as a late cancellation or no-show, and a fee may be charged.
7.4 The Company may cancel or reschedule a booking in the event of staff sickness, equipment failure, adverse weather conditions, access issues outside of its control, or other circumstances that make it impractical or unsafe to carry out the Services. In such cases, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company shall not be liable for any losses arising from such cancellation or rescheduling.
8.1 The Company will provide the Services with reasonable care and skill, using appropriate cleaning products and methods for the type of carpet, fabric, or surface, based on the information available.
8.2 While the Company will make reasonable efforts to remove stains and odours, it cannot guarantee that all stains, marks, or odours will be fully removed, particularly where they are old, set, caused by substances that permanently damage fibres, or have been previously treated with unsuitable products.
8.3 The Company is not responsible for any pre-existing damage, discolouration, wear, fabric weakness, shrinkage, or defects that become more apparent following cleaning.
8.4 Drying times for carpets and upholstery depend on ventilation, temperature, fabric type, and weather conditions. Any drying time estimates are indicative only. The Client is responsible for ensuring adequate ventilation and following the Company’s aftercare instructions.
9.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
9.2 Subject to clause 9.1, the Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Service giving rise to the claim.
9.3 The Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of business, loss of use, or loss of opportunity.
9.4 The Client must notify the Company in writing of any alleged damage or dissatisfaction with the Services within 48 hours of completion. The Company reserves the right to inspect the Premises and attempt to rectify any issues before considering further remedies.
9.5 The Company is not liable for any damage arising from faulty materials, poor installation, defective construction, pre-existing conditions, or failure by the Client to follow any instructions or guidance provided by the Company.
10.1 The Company complies with applicable health and safety legislation and will take reasonable steps to safeguard its staff, the Client, and any other persons present at the Premises during the provision of the Services.
10.2 The Client must ensure that the Premises are in a safe condition and that the Cleaner is made aware of any hazards, such as loose floorboards, exposed wiring, or slippery surfaces.
10.3 Cleaning solutions and equipment used by the Company are selected for effectiveness and safety when used correctly. The Client must not tamper with the Company’s equipment or products and must keep children and pets away from them.
10.4 The Company will handle waste in accordance with relevant waste regulations. General waste generated from the cleaning process will normally be left at the Premises for disposal via the Client’s usual waste collection arrangements, unless otherwise agreed.
10.5 Where specific waste handling or disposal obligations apply, including for contaminated materials or regulated waste, the Company will comply with applicable legal requirements and may levy additional charges to cover safe handling, transport, and disposal.
11.1 The Company maintains appropriate insurance cover for public liability and, where applicable, employer’s liability, in line with industry standards.
11.2 Evidence of insurance may be provided on request. Any claim under such insurance is subject to the terms, conditions, and exclusions of the relevant policy.
12.1 The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, and in any event within 48 hours of completion.
12.2 The Company will investigate complaints promptly and may request additional information or an opportunity to inspect the affected areas. Where appropriate, the Company may offer to re-clean certain areas or take other reasonable steps to address the issue.
12.3 If a dispute cannot be resolved directly between the parties, either party may seek to resolve the matter through mediation or the courts as provided by law.
13.1 The Company will treat any personal information provided by the Client in connection with the Services in accordance with applicable data protection laws.
13.2 The Company may use the Client’s details for the purpose of administering bookings, processing payments, managing customer relations, and providing information about Services that may be of interest, subject to any applicable consent requirements.
13.3 The Company will not disclose the Client’s personal information to third parties except where necessary to deliver the Services, comply with the law, or with the Client’s consent.
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to new bookings made after that date.
14.2 For existing bookings, the version of the Terms and Conditions in effect at the time of booking will normally apply, unless a change is required by law or mutual agreement.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not reduce the level of service to the Client.
16.4 These Terms and Conditions, together with any confirmed quotation or booking details, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous agreements, understandings, or arrangements, whether written or oral.
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